Maison Essentials

Frequently asked questions

Our preserved flowers have been carefully treated to maintain their natural beauty for years.

❥ Designed for indoor display only.

❥ Keep away from direct sunlight, heat, and humidity.

❥ Avoid water or moisture.

❥ Handle with care. Natural materials are delicate.

❥ Do NOT water.

❥ Natural variation in colour and texture is part of their charm.

With proper care, your arrangement will remain beautifully timeless.

Care instructions are provided with every order. Damage caused by moisture, direct sunlight, heat, or improper handling is not eligible for a refund or replacement.

Do you do custom order?

Enhance Your Special Occasions with Exquisite Custom Flowers - Email Us Now! viedeluxeau@gmail.com

We do wedding bouquets, birthdays, baby shower centre pieces, custom arrangement to fit your liking, and more!

NATIONWIDE DELIVERY (AUSTRALIA)

We proudly deliver Forever arrangements Australia-wide for FREE via Standard Shipping.

Standard (Free): 2–8 business days, depending on location (WA, QLD, TAS, and some remote areas may take a little longer).
Express (1–3 business days): $19.95

📦 Orders are usually dispatched within 1 - 2 business day. Delivery times are estimates and may vary depending on couriers.

SPECIFIC DAY DELIVERY

For Valentine’s Day, Mother’s Day, or other special dates, guaranteed delivery is only available within Adelaide Metro as they make take longer for outside of SA.

🚫 Regional SA, Nationwide, and International orders cannot be guaranteed to arrive on a specific date, as courier delays are outside our control.

INTERNATIONAL DELIVERY

We ship worldwide with flat rates:

Australia Post International (approx. 10–15 business days): $50
Standard Flat Rate to NZ $25

🌍 Please allow for possible customs delays, which are outside our control. Duties and taxes may apply depending on your country and are the responsibility of the recipient.

⚠️ The flat rate may not apply to all destinations. If shipping costs are significantly higher, we will contact you before dispatch.

Are shipping delays or courier issues refundable?

Unfortunately, we are not responsible for:

Courier delays
Incorrect addresses provided at checkout
Items marked as delivered by the courier

Once an order is with the courier, responsibility transfers to the recipient.

NOTES

Tracking details will be provided once your order is dispatched.
Please leave delivery instructions in the checkout notes if needed.
Vie De Luxe cannot refund delays caused by couriers, customs, or circumstances beyond our control.

Do you accept returns?

Due to the nature of our luxury floral arrangements, we do not accept returns for change of mind. Each piece is carefully curated and handled with the utmost care.

Can I cancel or change my order?

Once an order has been placed, it begins processing immediately. For this reason, we are unable to guarantee cancellations or changes after checkout.

What about custom or made-to-order arrangements?

All custom and made-to-order pieces are final sale. These designs are created exclusively for you and cannot be returned, exchanged, or refunded unless they arrive damaged or faulty.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with:

Your order number
Clear photos of the item and original packaging

After review, we may offer a replacement, store credit, or refund, where appropriate.

Are natural variations considered faults?

No. Our preserved, dried, and artificial florals may feature natural variations in colour, texture, and form. These variations are part of the design and are not considered faults.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage.

You can come and pick up your arrangement, order via email or instagram DM only. Pick up at Andrews Farm, South Australia 5114.

Local Adelaide deliveries available, please order via email. Delivery fees apply.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.